Any order for a product appearing on the MedusaOil merchant site requires prior consultation of these general conditions.

Article 1: Scope

These general conditions of sale apply to all sales concluded through the site

Article 2: Order

-We undertake to accept your order in the terms of these general conditions of sale as soon as your payment is in "accepted payment"

-We ask You to note that We will respond to your order within the limit of our available stocks or subject to the stocks available from our suppliers.
When ordering, We will inform You of the availability of the products You wish to purchase.
-Nevertheless, if, despite our vigilance, the products prove to be temporarily unavailable (out of stock, reissue, etc.) after your order, We will notify You by e-mail and reimburse You or return the product (s). If the products prove to be permanently unavailable (exhaustion of stock, unreleased books, etc.) after ordering, We will automatically cancel your order and notify You by e-mail.

-By confirming your order, You accept all of these general conditions of sale made available to you on the site, and acknowledge having full knowledge of them, thereby waiving the right to invoke any contradictory document, and in particular your own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. This confirmation as well as all the data that We have recorded will constitute proof of our transactions.
Articles to be published are available on the (or .fr or .net) site for Pre-order. They are shipped as soon as possible by us. cannot be held responsible for any delay in marketing.

PACKAGING: the packaging (jar, bottles, sachets, etc.) may vary depending on the availability of stocks available from suppliers, no refund or discount will be made depending on the type of packaging sent. The photo of the product on the item sheet is non-contractual.

Article 3: Price

The prices indicated in euros are deemed to be net, excluding shipping costs. Those expressed in currencies other than the euro are given for information only. They can be modified at any time without notice, knowing that the items will be invoiced on the basis in force at the time of the order.
We reserve the right to modify our prices at any time, but We undertake to apply the prices in force which will have been indicated to You at the time of your order.

All our prices are defined in euros and by following community rules and by using the official conversion rate of 1 euro = 6.55957 French francs, and by rounding the unit price including tax in French francs to 2 decimal places.

The price is payable in full and in a single payment when ordering. All orders are invoiced in euros and payable. For any delivery outside mainland France, any customs fees or local taxes remain the responsibility of the recipient.

Article 4: payment

The payment of your purchases is made:
By bank or private card. We accept the Carte Bleue, Visa and Eurocard / Mastercard via a payment module.

You will have to indicate in the zone provided for this purpose (entry secured by SSL encryption), the number of your card, as well as its expiry date.

By bank check. If paying by check, it must be issued by a bank domiciled in mainland France or Monaco. We will send your order only once the check has been received and cashed.

By bank transfer. We will only ship your order once the transfer has been received.

By paypal, we will send your order once payment has been received (if your payment is deferred you will only receive your order when the amount is released)



-Packs are sent to you via chronopost, colissimo or mondial relay.

- IS NOT RESPONSIBLE FOR ANY LOSS OF THE PACKAGE, THEFT, BREAKAGE, A MISSING PRODUCT, OR DELAY OF DELIVERY (we do our best to send the package as soon as possible , you can also follow the status of your package using the email we send you after placing your order).

- We are not responsible in case of wrong address stipulated on your part during your order, if you have to return a package, the shipping costs will be at your expense

- If you receive your package in an apparent bad condition, refuse it and make a reservation so that you can lodge a complaint and claim compensation from the carrier.

If you have not received your package or if there was a problem with the delivery of your package, please notify us in the month following your order, beyond this period we will no longer be responsible for any failure delivery, loss or breakage of the package.

ARTICLE 6: right of withdrawal and reimbursement

Without prejudice to the legal provisions relating to product conformity, the Customer has a period of 15 days from receipt of the Product (s) ordered to exercise his right of withdrawal from MedusaOil.

If the customer withdraws for any reason we reserve the right to give him a credit for the amount of his order and not a refund.

To exercise his right, the Customer must return, at his expense, the Product (s):

- not used,
- with their clean and intact packaging

at the address: MedusaOil 47 rue de la Ganzau 67100 Strasbourg France

We reserve the right to refuse a refund if one of the 2 conditions above was not met.

If the product is broken, lost, stolen or damaged by the carrier during return, we are not responsible.

The refund of the returned Product (s) is made by paypal, cb or bank transfer. The credit code is sent by email